Permalko | Quality

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Quality

Permalko applies certified Quality Management System according to ISO22000:2005 standard. Our efficient and systematically perfected Quality Management System assures highest quality of our products, as well as its health safety. Each batch of our products undergoes quality control at our plant’s laboratory, according to the appropriate norms, and only then it is further distributed to the market.

The laboratory, at which our specialists conduct complex physicochemical and microbiological research, supervises and monitors technological processes, controls raw material supplies, and takes an active part in creating new products.

Feedback with consumers

Permalko, in its activities, focuses on the customer, is open to feedback and takes the responsibility to take the necessary actions to resolve all contentious issues regarding product quality and safety.

If you have a complaint about the quality and safety of Permalco products for your health, please fill out the “Claim Form”.

Within one working day we will analyze the data on your claim for sufficiency and, if necessary, contact you, specifying the details of the claim.

The answer to the resolution of the claim will be provided to you by sending a letter by e-mail, orally by phone or by personal communication – depending on what contact information for communication you leave in the Claim Form.

The time for consideration of the claim depends on its complexity: whether additional laboratory analysis, product tasting, other …

If you want to leave your feedback and wishes regarding the products of Permalko, please fill out the “Customer Satisfaction Questionnaire” .

REGISTRATION FORM OF CLAIMS

FORM OF REGISTRATION OF CLAIMS FOR QUALITY AND SAFETY OF PRODUCTION OF OJSC "PERMALKO"

Full Name*
Address for sending correspondence
Phone
E-mail*
The product of Permalco OJSC, by which you would like to leave your claim*
Volume (capacity)*
The date of bottling*
Number of products for which there is a claim*
Place and time of purchase of claim products
Write, please, your comments on the claim products of Permalco*
Are there any samples of claim products or photos*	YesNo
If there are photos available, attach them, please

QUESTIONNAIRE

CONSUMER SATISFACTION EVALUATION

Ladies and gentlemen!

Permalko JSC developed this questionnaire in order to find out whether we are justifying your expectations. Carrying responsibility for the quality and safety of our products, we strive for constant development and perfection in everything.

The received information will be used to determine our strengths and weaknesses - impersonally, not allowing its transfer to third parties.

We will be very grateful if you take 5 minutes of free time to complete this form. Your feedback is very important to us!

Full Name*
Place of residence (city, population)*
Phone
E-mail

Please rate on the 5-point scale the following characteristics of our products and evaluate your satisfaction, where:

1 point - absolutely not satisfied;

3 point- neutrally;

5 points - very good;

For each criterion, you can leave a detailed comment

№ п/п	Criterion	Point	A comment
1.	Taste qualities of a drink*
2.	Aftertaste (1 - unpleasant / 5 - pleasant)*
3.	Aroma of the drink*
4.	Presence of impurities (1 - is, appreciable / 5 - no impurities)*
5.	Appearance*
6.	Readability of the label*
7.	Defects of the bottle (there are scratches, scrapes)*
8.	The quality of gluing the label (if any)*
9.	Representation in the shops of the city (1 - difficult to find / 5 - everywhere represented)*

Write, please, your remarks and wishes on improvement of production of Open Society "Permalko". Give additional comments on the quality of our products, if you have not found a suitable question in the questionnaire.

First name
Phone
E-mail
Message

First name
Phone